Shipping & Refund Policy

At Jewel Palace, we ensure that your luxury imitation jewellery reaches you safely and promptly.

• •Delivery Area: We offer standard delivery across India.
• •Processing Time: Orders are processed within 24-48 hours of confirmation.
• •Delivery Time: Standard delivery takes 5-7 business days across India.
• •Tracking: Once your order is dispatched, you will receive a tracking link via email or SMS.

We take utmost care in packaging our products to ensure they arrive in pristine condition. However, if you receive a damaged item, we are here to help.

• •Return Window: We offer a strict 7-day return policy from the date of delivery.
• •Eligibility: Returns are accepted for damaged items only. We do not accept returns for change of mind.
• •Process: To initiate a return, please contact our support team within 48 hours of delivery with unboxing videos and clear photographs of the damage.
• •Refunds: Once the damaged item is received and inspected, we will process your refund to the original payment method within 5-7 business days.